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Fendt: Asia Pacific Change

Fuse™ Technologies launches Global Fuse Contact Center

February 13, 2014

As part of the Fuse™ Technologies commitment to supporting our customers, AGCO is proud to announce the launch of the Global Fuse Contact Center. The Fuse Contact Center is a new customer support resource that will assist customers with setup, calibration, and operational support on all AGCO precision agriculture and machine communication technology products.

Officially launched in December 2013, the Fuse Contact Center will be open seven days a week from 6:00 a.m. to 1:00 a.m. GMT and supports the following AGCO Fuse Technologies products:

  • AgCommand®, AgCommand API, Fendt® VarioDoc
  • Auto-Guide™ 3000, Fendt VarioGuide
  • AgControl™
  • FieldStar® II
  • System 110, 150, 350, AES 25

The Contact Center gives customers the opportunity to speak with an AGCO trained support specialist for assistance using these AGCO Fuse Technologies. Email and live chat support are also available.

“Best-in-class training and support is a key pillar of Fuse Technologies, AGCO’s global precision farming and connectivity strategy,” said Bruce Hart, Director of Global ATS Global Marketing. “The Fuse Contact Center will supplement the support our dealers currently offer, providing additional operational assistance when needed with these specific technology products to help keep our customers’ operations running smoothly and efficiently.”

For more information about the Global Fuse Contact Center, such as available phone numbers by location and a list of supported languages, click here.